Contact chart.video

Whether a spreadsheet came in sideways, a bar race overtook in the wrong place or you’d like a chart type we don’t have yet, the quickest route to us is email. No form and no account: write to the address below and someone who works on the studio will read it.

What to tell us about

• Data that won’t read properly. Say where the table came from (Excel, Google Sheets, a CSV file or a link), how the rows and columns are laid out, and which numbers or dates came out wrong. A few made-up rows in the same shape are ideal; there’s no need to send your real figures.
• Charts or exports that misbehave. Give the chart type, the format (16:9, 9:16, 1:1 or 4:5), the export choice (MP4, GIF, transparent WebM or PNG) and your browser, and describe what looked different from the preview.
• Ideas. A chart type, theme, palette or motion setting you’d use, or a guide for an app you already chart in.
• Press. We’re happy to explain how every frame is drawn and encoded in the browser, with the data staying on the device.
• Privacy requests. Your data, charts, logo and music stay in your browser. For anything on the privacy page, including the statistics and the words sent when you ask for a voiceover, write to this address.

What to expect

chart.video is a small, independent project without a support desk, so we can’t promise a reply by a particular time. We do read every email, and reports that include a sample table usually get looked at first.

Answers you might already have

The questions on the home page cover uploads, file types, watermarks and export sizes, and the Excel and Google Sheets guide shows how to bring a table across in the right shape.